Who needs customers?
You probably won’t be surprised to know that the “premium” delivery from my last blog (Premium delivery and the price of stamps) turned out to be anything but. Having stumped up for my AM time-slot, I...
View ArticleCycling, Team GB and Systems Thinking
Watching the British cycling team at London 2012 has been a heart-warming experience. Their success is quite incredible and it made me think about the approach they take to preparing their riders and,...
View ArticleWould you like to come back for coffee?
Why would you want to earn a lower margin from a long term customer, when you can have a quick profit from a one-off transaction? The need for short term gain over long term stability is a curse of the...
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Office Politics
Are you a Manager? Are you reading this in the comfort of your own office? Your very own office? Well done! Having your own office is important; it lets everyone else know that you are important and...
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Run for the hills; it’s Lean and Investors in People!
Two, true tales from the coalface today; Little Miss Lean and Mr IiP. The first tale is one of Little Miss Lean. I have heard and read Seddon’s thoughts on lean, but had no strong feelings about it...
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Little Boxes Pt2 – Jigsaws Are Better
In part one of this blog, I concluded that repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to...
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What Poses More Danger To The NHS; Dirty Data Or Dumb Leadership?
Writing blogs on poor management of the NHS is like shooting the proverbial fish in the barrel, but two articles in the papers this weekend have raised the insanity levels higher than ever. The first...
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Deeply Dippy from Dangerous Data
News agencies across the country have been frothing at the mouth over the possibility of a triple dip recession. I have puzzled over this term for a while now, as headline-friendly economic analysis...
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